IN THIS ISSUE May/June 2020 | Vol. 109 Num. 3 Editorial Staff Anna Wells ............................................................. anna@ien.com Mike Hockett .................................................. mhockett@ien.com Business Staff 16 The 73rd Annual Survey of Distributor Operations ID readers weigh in on where they’re flourishing… and what keeps them up at night. 9 23 Legal Watch Can you file an insurance claim for COVID-related business disruption? Thomas Lynch, President.......................................... tom@ien.com Chuck Marin , National Sales Manager ................. chuck@ien.com Bill Koenen , National Sales Manager......................... bill@ien.com Mike Riege , National Sales Manager ....................... mike@ien.com Kevin Hynes , National Sales Manager .................... kevin@ien.com Eric Sorensen , Director of Multimedia...................... eric@ien.com Holly Hoffer , Audience Development Manager ......... holly@ien.com Heidi Lynch , Director of Contracts........................... heidi@ien.com Jenna Hulbert , Production Manager ...................... jenna@ien.com Alex Shanahan , Video Production.............................. alex@ien.com Richard Reiff , Partner............................................... rich@ien.com Bobbi Burow , Creative Services ............... bobbi.burow@gmail.com Contacts & Sales Territories Tom Lynch , President E: tom@ien.com; P: 608-628-8718 Territory: IN, KY, MI, OH Chuck Marin , National Sales Manager E: chuck@ien.com; P: 973-800-6191 Territory: CT, DE, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT, WV Bill Koenen , National Sales Manager E: bill@ien.com; P: 608-733-7447 Territory: AR, CO, FL, IA, IL, KS, LA, MN, MO, MS, MT, OK, ND, NE, TX, SD, WI, WY Mike Riege , National Sales Manager E: mike@ien.com; P: 608-698-3348 Territory: AZ, CA, ID, NM, NV, OR, UT, WA Kevin Hynes , National Sales Manager E: kevin@ien.com; P: 262-790-8977 Territory: IA, IN, MI, MN, WI List Rentals 26 Catching Up Bolts & Nuts details an acquisition-heavy strategy. 9 ID In-Depth Still less than ten years old, Zoro.com continues to scale fearlessly. 28 A Closer Look Jack Keough on COVID-19 supply chain changes. 12 Tech Talk Managing product content isn’t a one-and-done. 14 Sales Pitch Are you an explorer or an exploiter? Departments 5 First on ID : Notes from the editor 6 ID Today 8 On the Web 30 What’s Trending Brian Clotworthy , The Information Refinery E: brian@inforefinery.com; P: 800-529-9020 **To update or change your subscription, please email holly@ien.com and provide the name, company name, address and zip code of the subscriber and the subscription will be removed/updated as requested. Industrial Distribution® (Online): ISSN 0019-8153 Industrial Distribution® (Print): ISSN 0019-8153 Industrial Distribution® is published six times per year by Industrial Media, LLC, corporate and editorial office: 199 E. Badger Rd., Suite 100, Madison, WI 53713. Industrial Distribution® (ISSN 0019-8153) reports new industrial product developments to plant management and engineering personnel. Subscriptions are offered at no charge when requested by qualified readers in USA and its possessions. Subscription rate to others in USA is $45/year, in Canada, $65/year; all other countries $145/year. Single copies within USA, $5.00. Standard postage, #984, paid at Lebanon Junction, KY and additional mailing offices. Postmaster: Please send address changes to Industrial Distribution® , 199 E. Badger Rd., Suite 100, Madison, WI 53713. Industrial Distribution® respects your privacy. To see our full Privacy Policy, please go to http://www.ien.com/privacy-policy. ©2020 Printed in USA Industrial Media, LLC Advertisers Kafko/Oil Eater................................... 2 Kuriyama ..........................................19 Epson/LABELWORKS........................... 7 Proline..............................................23 Aignep ..............................................10 Shear-Loc Products...........................29 Metalloid..........................................17 OEO..................................................32 4 INDUSTRIAL DISTRIBUTION | May/June 2020 www.inddist.com
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